A continuing education program’s staff productivity number is one of the most critical benchmarks when measuring a program’s success. Staff productivity is determined by dividing income generated by full-time equivalent staff.
The total customer experience has come center stage as a critical element in marketing and customer retention. Successful program managers know that the products and services we provide are about our customers—not about us. In order to be successful, we need to understand who..
Successfully running a continuing education or lifelong learning program is getting more complex. There is much more to do, thus more projects. Having good project management skills is becoming critical.
For the last six years, LERN has provided The George Washington University School of Business in-house service support by managing their Event Management Certificate Program. LERN handles registration, course scheduling, marketing, and other tasks.