Successful lifelong learning programs are moving towards designating one person as the Operations Professional.
No longer can everyone do everything, and your continuing education division needs people dedicated to day-to-day operations so your revenue generators can do their jobs.
The difference between success and failure for your program is just 5%. Efficient and effective operations make the difference and can help generate an overall staff productivity increase of 25% or more.
That's why LERN has developed it's Operations and Staffing Institute where you will find out what tasks operations, programming, marketing and sales should be responsible for, the role Operations plays in making your staffing structure succeed, and how to make your continuing education division productive, creating more profit and success for your entire program.
The right Operations Professional for your program is not easy find. The person needs to understand finacnes, computers and customer service, while having the interpersonal and priiority setting skills to manage multiple people with numerous tasks and responsibilities.
However, if the day-to-day responsibilites of the organization are being take care of, the rest of the organization's staff, programmers, salespeople, and promotions staff can do a better job of getting their work done.