A standard operating procedures manual is a written document that lists the instructions, step-by-step, on how to complete a job task or how to handle a specific situation when it arises in the workplace.
A continuing education program’s staff productivity number is one of the most critical benchmarks when measuring a program’s success. Staff productivity is determined by dividing income generated by full-time equivalent staff.
The total customer experience has come center stage as a critical element in marketing and customer retention. Successful program managers know that the products and services we provide are about our customers—not about us. In order to be successful, we need to understand who..