Five percent of staff work time should be in training. The training can be for specific task knowledge, or general industry best practices.

 

The greatest asset of continuing education and lifelong learning programs is staff. The goal of leaders is to ensure staff intellectual capital is growing. My experience in the field is staff normally know 50 percent or less of what is critical to know to be successful. Thus they try to reinvent the wheel when all the best practices are available for staff education and training.

 

Staff training takes place by utilizing LERN resources, connecting with mentor programs or people, and reading/researching. Although hard to do, delicate staff time to training. One suggestion is to require everyone on staff to learn one new piece of knowledge or skill each quarter. Select the knowledge or skill at the start of the quarter and report back at the end of the quarter.