Improving staff productivity by centralizing operations is critical to your success.

In LERN's newest webinar, Operations matters: Best practices for increasing customer satisfaction, you will discover easily-adaptable operational ideas to implement in your organization. 

You will take away practical, specific techniques to engage staff and simplify processes. You learn the best practices for staff structure, centralizing information, customer service, effective training, and building relationships.

Your presenter, Holly Klotz, is the Operations Manager at Schoolcraft College Continuing Education in Livonia, Michigan. For the last 25 years, she has worked in a variety of settings including Non-Profit, Parks and Recreation, Advertising Sales and Youth/Adult Continuing Education.

During her 10 years at Schoolcraft College, her focus has been on programming, customer service, and overall process improvement. She has a passion for finding creative solutions to today’s operational challenges and looks forward to helping other LERN professionals achieve their goals.